Delete your Kenvii account

You can delete your Kenvii account and all associated personal data at any time. There are two ways to request deletion.

Option 1: Delete from inside the app (fastest)

  1. Open the Kenvii app on your phone.
  2. Sign in if you're not already.
  3. Go to Settings → Delete Account.
  4. You'll be asked to confirm by typing “DELETE MY ACCOUNT.”
  5. Confirm. Your account is queued for deletion immediately.

The in-app flow is the fastest option and gives you confirmation right away.

Option 2: Email us (if you can't access the app)

If you've lost access to your account, your phone, or the app itself, send a deletion request from the email address registered to your Kenvii account:

privacy@kenvii.com

Subject line: Account deletion request. Include the email address used to sign up. We'll process the request within 3 business days and email you a confirmation when complete.

What gets deleted

Within 30 days of your request, the following are permanently deleted from Kenvii's systems:

  • Your account profile (email, display name, profile photo, date of birth, phone number if provided)
  • Your full location history
  • Your Orbit memberships (you are removed from each Orbit; the Orbit itself continues to exist for the other members)
  • Your saved Places and shared Places attributed to you
  • Your SOS contact list
  • Push notification tokens (FCM/APNs) tied to your account
  • Authentication records (Firebase Auth user, OAuth links to Google or Apple)
  • In-app feedback you submitted, attributed to your account

What may be retained (and why)

A small set of records is retained for legal, security, or operational reasons. None of these are tied to your name, email, or contact information after deletion:

  • Anonymized usage and crash logs: aggregated metrics with all user identifiers removed, used to diagnose stability issues. Retained up to 90 days, then deleted.
  • Audit and abuse-prevention logs: minimal records (e.g., IP address of deletion request, timestamp, action taken) retained for up to 1 year as required for fraud prevention and legal compliance. These are not linked back to your identity.
  • Records required by law: any data we are legally required to retain (for example, in response to a court order) is preserved only for the duration of the legal requirement.
  • Backups: routine database backups may contain your data for up to 60 days after deletion. Backups are encrypted and access-restricted; your data is not used during this window.

Timeline

  • Within minutes of your request: account is marked for deletion and you can no longer sign in.
  • Within 30 days: all data described in “What gets deleted” above is permanently removed from production systems.
  • Within 60 days: backups containing your data are rotated out and overwritten.
  • Up to 1 year: minimal anonymized audit logs may be retained as described above.

Other options before deleting

If you want to step back from Kenvii without permanently losing your data:

  • Pause sharing: turn on Privacy Mode in Settings. Your location stops being shared with anyone immediately. Your account and history remain so you can resume later.
  • Leave specific Orbits: in the app, open the Orbit and tap Leave. You can stay in your other Orbits.
  • Export your data first: Settings → Export My Data sends a JSON file with your profile, location history, Orbit memberships, places, and SOS records to your registered email. Useful if you want a copy before deleting.

See also: Privacy Policy · Terms of Service · Support